nau | english | rothfork | teaching | online courses for fall 2006

   English 549

Document Design &
Usability Testing

Fall 2008

University:         Northern Arizona University
College:
             Arts and Letters
Dept.:                    English 
Courses:            English 549: Document Design & Usability Testing
                                 Flagstaff:  10276
                                 Non-Flagstaff, Statewide/Worldwide:
10275
                        
    Statewide tuition rates
When:                 Fall 2008
Credit:                3 hrs.
Instructor:        John Rothfork
Office:                BAA 324 (Babbitt Academic Annex)
(:                       928.523.0559
*:                    john.rothfork@nau.edu
Homepage:      http://oak.ucc.nau.edu/jgr6
Prerequisites:   None; graduate status

Access the Course:
 
 http://vista.nau.edu  If you register for the course, please access the class when it begins or shortly thereafter. Do not wait for me to send you an email at a Hotmail or other address I don't know. Release of classes is controlled by Distance Education. Unfortunately, I cannot grant you early access.

Texts: Texts have so quickly gotten so expensive. We do rely on the Kostelnick book for assignments. We need to know something about usability testing, but there are no assignments that require you to have the Barnum text.
1. Charles Kostelnick & David D. Roberts.  Designing Visual Language: Strategies for Professional Communicators.  Allyn & Bacon.  isbn 0-205-20022-2.   Amazon (list $72.58, used $31). Required.
2. Carol M. Barnum.  Usability Testing & Research.  Allyn & Bacon isbn 0-205-31519-4. Amazon (list $59.27,  used $50). Recommended, not required.
3. Robin Williams.  The Non-Designer's Design Book. Peachpit Press.  isbn 1-56609-159-4.  Amazon (list $15, Amazon $10.47, used $9). Recommended, not required.
 
You may have these texts sent to you  from the NAU Bookstore.  See: Statewide Orders at the NAU Bookstore.
Recommended: This is a simple book marketed for a commercial rather than academic market. Students who have never before thought about document design, printing, and font choices often report that they find this 144 page book very helpful.

The 2nd edition can be bought used through Amazon for $12.

Publisher's site for Carol Barnum's Usability Testing.

The Books:

Kostelnick: This text is most concerned with designing print documents. Many of the principles are applicable to Web design, but Kosterlnick is only secondarily interested in Web documents. One of the reasons for this is that Kostelnick's book is not a "how to do it" manual. Kosterlnick's assumption (& that of most academic texts in the field of technical writing) is that if you know document design theory, you can learn how to use PageMaker or FrameMaker or another desktop publishing program, either in a commercial training class or at a worksite that uses one of these programs.

There are 10 chapters (455 pp.). We will study through a chapter for each of the 10 lessons that comprise the course. There will be multiple choice quizzes on the chapter for each lesson. You will also do some of the exercises defined in the text. 

Barnum: This book does what Kostelnick's book avoids. Even though it is an academic book, Barnum goes about half-way in specifying "how to do it," i.e., how to construct usability tests for e-commerce Web sites. This would obviously be useful if our class focused solely on usability testing. Instead, usability testing is a secondary interest for us. Barnum's book is sometimes more detailed than we need. We will not do formal usability tests of any Websites. 

Usability testing is a recent technique that arose from Website design for e-commerce. Barnum's concern is almost exclusively with the Web rather than print documents. Our first concern in this course is defined by the Kosterlnick text -- designing print documents.  We will use Barnum's book to support & augment that emphasis.

Williams: This is a simple & popular book.  Williams was thinking about print documents when she wrote her book, but her principles are also useful for Web design.

What  we do in the course

Course Lessons: each lesson parallels chapters in the 2 major texts.  So,  unit 1 treats chapter 1 in Kostelnick & chapter 1 in Barnum.

Unit   Activities
01  Kostelnick: the rhetorical situation
Barnum: what is usability testing?
02   K: Perception & Design
B: Feedback about product usability
Williams: Design principles for printed documents
03   K: Visual Analysis
B: User & task analysis
Williams: Designing with type
04   K: Linear Components (text, space, graphics)
B: Iterative testing for user-centered design
05 K: Text fields ("boxes," tables, text "chunks")
B: Planning for usability testing
06   K: Nonlinear components (tables)
B: Preparing for usability testing
07   K: Data Displays (bar charts, graphs)
B: Conducting the usability test
08  K: Pictures
B: Analyzing & reporting results
09 K: Icos, logos, symbols
B: Web usability
10   K: Supra-level elements (binding, physical appearance)
B: Making it work as a team

Computer skills: Several assignments require you to use an HTML editor to create files with integrated visuals. Blackboard Vista offers its own internal HTML editor. But, every so often a misguided student wanders into the course to become incensed that an English class might require computer skills. If you don't enjoy working on a computer ... you might think again about prof. & tech writing. I spend every day in front of a monitor.

Grades:    A: 90%
                B: 80%
                C: 65%

Assignments: Each unit has several components. Here are the assignments for unit 06:

  1. Read Kostelnick & Roberts, Nonlinear Components,  ch. 6: pp. 218-59.
  2. Read the associated Webpage, kostelnick 06  from the Table of Contents page (Course Lessons).
  3. Do these exercises in Kostelnick:
    1. p. 255, #3.  Send it as email (20 points total).
    2. p. 257, #3.  Save as an htm file & upload using the presentation tool (35 points total).
  4. Do quiz 06, accessible using the Evaluation tool from the course homepage (10 points).
  5. Read Barnum, ch. 6, pp. 188-229.
  6. Read the associated Webpage on Barnum from the Course Lessons page.
  7. In Barnum, p. 137, #4.   (15 points).  Present your short test & results in the discussion for this unit.

There are 80 points available in unit 06:
 


Submission Deadlines: A day or two late is acceptable with no explanation required. Watch the calendar. I will not accept material from lessons two units prior to the one we are studying. If the calendar says we are working on unit 5, I will accept late work from units 4 and 3, but not earlier. The grade for work submitted a week late is reduced by 10%; two weeks late by 20%. Work submitted more than two weeks late is not accepted.

Please follow the calendar. Discussion are only meaningful when we are involved in the activity being discussed.

 
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08.12.08